Using Electronic Data Exchange to Coordinate Care and Improve Member Experience

The health and well-being of any workforce has a direct impact on worker productivity, efficiency and happiness, all critical components of any successful organization. With this in mind, Intel has developed a next-generation healthcare program, called Connected Care, which includes an integrated delivery system based on a patient-centered medical home (PCMH) approach to care.

The shift to value-based compensation and team-based care is driving the need for improved collaboration and patient data sharing between a growing number of providers and medical systems. While we’ve successfully introduced the Connected Care program in smaller locations, bringing it to Oregon and the larger Portland Metropolitan area presented us with a common healthcare IT challenge, interoperability.

Advanced Interoperability Delivers Better Experiences for Clinicians, Patients

Intel is using industry standards to address these challenges, geared towards advancing interoperability in healthcare. The ability to quickly share clinical information between on-site Health for Life Center Clinics and delivery system partners (DSPs) enables:

• Efficient and seamless experiences for members
• Informed decision-making by clinicians
• Improved patient safety
• Increased provider efficiency
• Reduced waste in the delivery of healthcare, by avoiding redundant testing

These improvements will help us make the Institute for Healthcare Improvement’s (IHI’s) Triple Aim a reality, by improving the patient experience (quality and satisfaction), the health of populations, and reducing the per-capita cost of health care.

Kaiser and Providence Part of Intel’s Connected Care Program

Intel’s Connected Care program is offering Intel employees and their dependents two new options in Oregon. Kaiser Permanente Connected Care and Providence Health & Services Connected Care have both been designed to meet the following requirements of Intel and their employees:

• “Optimize my time” – member and provider have more quality interactions
• “Don’t make me do your work” – no longer rely on members to provide medical history
• “Respect my financial health” - lower incidence of dropped hand-offs/errors
• “Seamless member and provider experience” - based on bi-directional flow of clinical data

Now that we have eliminated the interoperability barrier, we can enable strong coordination between providers at Health For Life Centers (on-campus clinics at Intel), and the Kaiser and Providence network providers, enabling the ability to quickly share vital electronic health records (EHRs) between varying systems used by each organization.

In our efforts to deliver optimal care to every Intel employee, we sought solutions that would ensure all providers serving Intel Connected Care members are able to see an up-to-date patient health record, with accurate medications, allergies, problem lists and other key health data, every time a Connected Care member needs care.

Learn More: Advancing Interoperability in Healthcare

What questions do you have?

Prashant Shah is a Healthcare Architect with Intel Health & Life Sciences